For Product Delivery: 50% advance payment is required for production. The remaining 50% must be paid in cash upon delivery.
For Supply & Installation: 50% advance payment is required before production, 40% must be paid in cash upon delivery, and the final 10% after successful installation and client approval.
All payments must be made as per the agreed schedule. Delays in payment may result in work suspension or delivery hold.
2. Quotation & Agreement
All details related to products, materials, and services will be provided through an official quotation and agreement copy.
The quotation is valid for a limited period as mentioned in the document. Any changes after acceptance will require written approval from both parties.
3. Delivery & Installation
Delivery timelines will be mutually agreed upon based on order confirmation and payment receipt.
Installation will be carried out as per the project schedule, provided all required site conditions are met.
The company is not responsible for delays caused by external factors such as unavailability of site access, power supply, or material storage issues.
4. Site Requirements (For Civil Work)
The client must provide electricity, water supply, and material storage space at the project site to ensure smooth execution of work.
Any delay or additional cost due to lack of these provisions will be borne by the client.
5. Testing & Certification
Any laboratory test, engineering calculation, or technical certification required will be charged extra, and the cost will be payable by the client.
The company shall not proceed with such testing unless written confirmation and payment approval are received from the client.
6. Return & Refund Policy
Any defective or damaged product will be eligible for return or replacement within 3 working days of delivery.
Refunds will be processed only after inspection and approval by the company.
Products customized or installed on-site are non-returnable, except in cases of confirmed manufacturing defects.
Refunds will be made through the original payment method.
7. Warranty & Liability
Products come with standard warranty terms as mentioned in the quotation or manufacturer’s document.
The company shall not be liable for damages caused by misuse, improper handling, or external factors beyond its control.
8. Privacy & Confidentiality
All client information and project details will be kept strictly confidential and used only for business-related purposes.
No data will be shared with third parties except as necessary for completing the project or as required by law.
9. Force Majeure
The company shall not be held responsible for delays or non-performance caused by events beyond its control, including natural disasters, strikes, transport delays, or government restrictions.
10. Governing Law
These Terms & Conditions are governed by applicable local laws.
Any disputes arising from this agreement shall be resolved under the jurisdiction of the local courts.
